Vision, Core Values, Standards of Conduct

Mission

As a not-for-profit organization, we are dedicated to meeting the healthcare needs of all people we serve. We promise to care for patients with competence and compassion, by providing quality services with a personal touch.

Vision

The “Silver Cross Experience” will make us the health care provider of choice in our region.

Core Values

We, as members of Silver Cross Hospital and Medical Centers team, are dedicated to meeting the needs of the people we serve by living our Core Values of
Service—serving beyond expectation
Integrity—consistently exhibiting appropriate behavior
Leadership—taking initiative
Virtue—treating others as you would have them treat you
Excellence—providing quality that exceeds standards
Responsibility—we are accountable for our actions

Standards of Conduct

1. Promote quality health care and ethical behavior
2. Ensure compliance with the law
3. Demonstrate respect, fairness and courtesy in the workplace
4. Understand, avoid and disclose conflicts of interest
5. Maintain confidentiality of information
6. Ensure safety and security

Six Behaviors

1. Always introduce yourself
2. Wear your name badge appropriately
3. Always give explanations of processes
4. Escort patients and visitors
5. Keep the environment clean
6. Always greet patients, visitors and colleagues