Silver Cross Hospital

The way you should be treated.™

My SilverCross

MYSilverCross

If you are experiencing trouble logging in to your MYSilverCross account or having other technical issues, please call 1-877-621-8014. Support staff is available 24 hours a day, 7 days a week.  

General Information:

How will MYSilverCross benefit my health care?
MYSilverCross gives you direct online access to information from your electronic medical record (EMR). Your Silver Cross Hospital lab results, appointment information, medications, immunizations and discharge information are all securely stored for quick retrieval at anytime. You can also print a Health Summary for your records.

How is MYSilverCross secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through your personal ID and passwords. MYSilverCross uses the latest encryption technology.

Who do I contact if I have questions regarding my electronic medical record?
For questions regarding the information contained in your electronic medical record, contact the Silver Cross Medical Records Department at (815) 300-7505. For questions regarding your plan of treatment, please contact your physician.

How do I sign up for MYSilverCross?
At this time, patients can enroll in MYSilverCross while visiting Silver Cross Hospital for a hospital stay or emergency visit. You will be asked if you would like to sign-up for MYSilverCross at time of registration. Maternity patients will be offered access at time of pre-registration. We plan to offer enrollment to outpatients in the future. 

What if I didn’t receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still can’t find it, please call 1-877-621-8014 and ask them to verify your email address and resend the invitation.

Can I enroll my spouse, child or another family member in MYSilverCross?
Parents/legal guardians of children under 18 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 18 years old in compliance with privacy regulations. The patient will be offered his/her own MYSilverCross access at the next inpatient or emergency registration. Silver Cross will only offer proxy to patients’ family members or legal guardians if specifically requested at time of registration and with the patient’s consent.

Is a mobile version of MYSilverCross available?
Yes, there is a link to MYSilverCross available for mobile devices at www.silvercross.org.

How do I get technical help accessing MYSilverCross?
You may call the MYSilverCross support line at 1-877-621-8014, 24 hours a day, 7 days a week.

Will MYSilverCross allow me to make online appointment requests or cancellation requests?
Yes. If you choose to request, change or cancel an appointment through MYSilverCross, a representative from Silver Cross Hospital will respond within one business day.

What lab results will be viewable in MYSilverCross?
Patients will have the ability to view all or components of the following lab profiles:  CBC, Blood Type, CMP, BMP, TSH, T4, T3, Lipid Profile, UA, Urine Culture, Vitamin D, HgbA1c, and PSA.

When will I see my lab results?
Lab results will be delivered into MYSilverCross 36 hours after results are entered into your electronic medical record.

 

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Located at 1900 Silver Cross Blvd., New Lenox, IL 60451   Main Phone (815) 300-1100

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Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care.  These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.