Silver Cross Mission, Vision & Values

Mission

Our mission is to improve the health of those we serve and advance wellness in our community.

Vision

We, the Silver Cross Family, are known for our culture of excellence and will deliver an unrivaled healthcare experience for patients, their families and the communities we serve.

Core Values

We, as members of Silver Cross Hospital team, are dedicated to meeting the needs of the people we serve by living our Core Values of:
Safety — do no harm
Inclusiveness – work collaboratively and transparently
Leadership — take initiative, demonstrate professionalism and be accountable
Virtue — demonstrate integrity and ethical behaviors
Excellence —achieve distinction for high reliability in quality and service
Respect —honor the feelings, traditions, and rights of others.

Standards of Conduct

1. Promote quality health care and ethical behavior
2. Ensure compliance with the law
3. Demonstrate respect, fairness, and courtesy in the workplace
4. Understand, avoid and disclose conflicts of interest
5. Maintain confidentiality of information
6. Ensure safety and security

Seven Behaviors

1. Speak up for patient safety
2. Wear your name badge appropriately
3. Always give explanations of processes
4. Escort patients and visitors
5. Keep the environment clean
6. Always greet patients, visitors, and colleagues
7. Always introduce yourself