Published on August 28, 2020

Silver Cross Hospital Wins Excellence Award for Top Patient-satisfaction Ratings

Silver Cross Hospital in New Lenox has been recognized for its top patient-satisfaction ratings with a 2020 Excellence Award from NRC Health. The award recognizes top-performing hospitals and health systems in overall patient-satisfaction ratings. 

Silver Cross Hospital

This year’s elite award winners all exhibit an exceptional commitment to improving the care experience, and have earned top satisfaction ratings from patients and their families. Their desire to better understand patient needs, and their aspiration to design experiences that inspire loyalty, embody the NRC Health mission to bring human understanding to healthcare. 

Winners were selected from the extensive database of NRC Health hospital clients for their performance over the last four quarters. Silver Cross was selected for its first-place ranking in patient experience in the large hospitals category. 

“We are proud to recognize another year of Excellence Award winners, all of whom have shown an unrelenting commitment to their patients over the last year,” said Helen Hrdy, Chief Growth Officer at NRC Health. “Despite the pandemic, these healthcare organizations have continued to deliver exceptional results—and we are so impressed by their passion to make the care experience better for everyone involved. Congratulations, Silver Cross, for this well-deserved award.” 

“At Silver Cross, we’re committed to delivering an unrivaled experience to every patient, every time. It’s what we call the ‘Silver Cross Experience,’” said President and Chief Executive Officer Ruth Colby. “That means we go the extra mile to ensure our patients and their loved ones feel well-cared for, listened to, and respected. I’m so proud of our entire Silver Cross team for providing care that comforts, heals and inspires. This award belongs to every one of them.” 

The NRC Excellence Award is one of several national awards that Silver Cross has earned over the past several months. In April, the hospital earned its 11th Straight A for Patient Safety from the Leapfrog Group; in June, the hospital was named one of the 100 Top Hospitals in the U.S. by IBM/Watson Health; and in July, the hospital received top marks from U.S. News & World Report for providing superior care for patients with heart failure and chronic obstructive pulmonary disease

Also in July, Moody’s Investor Services upgraded Silver Cross Hospital’s rating to A3 from Baa1, reflecting Moody’s view that the hospital's consistently strong margins and liquidity will continue to improve, as shown over the last five years. 

“Silver Cross is focused on providing the best outcomes and best patient experience possible,” Colby added, “and NRC helps us achieve this through our patient survey process. Patient survey responses let us know what we’re doing well and what we can improve on. While this award proves that we’re headed in the right direction, we’ll keep pushing to be even better.” 

For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff. Excellence Award winners were publicly announced on Monday, August 24, during the virtual 26th Annual NRC Health Symposium. A complete list of winners can be found at 

About NRC Health
For more than 39 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by its uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve well-being among patients, residents, physicians, nurses, and staff.

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Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care. These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.