Published on January 05, 2022

Silver Cross Restricts Visitors and Takes Other Measures During COVID Surge

As COVID-19 cases continue to rise at an alarming rate within the community, Silver Cross Hospital, which reached an all-time high of 140 COVID-19 patients Jan. 4 and went on bypass for nearly 2 hours Jan. 3, recently activated its surge plan during this period of local and national crisis. 

For Silver Cross, this includes mobilizing staff to areas where they’re most needed, including the Emergency Department; restricting elective surgeries for two weeks beginning Monday, Jan. 3, so that beds can be conserved for its growing number of inpatients; and implementing a No Visitor Policy effective Dec. 30. There are exceptions to the No-Visitor policy, which are noted on our website. 

This policy will remain in effect until further notice, and there are limited exceptions as described on the hospital’s website.

  • Inpatient Nursing Units*
  • Intensive Care Unit
  • Emergency Departments—both the main hospital campus in New Lenox and at the freestanding Emergency Department in Homer Glen
  • Urgent Care Centers—New Lenox and Mokena 

*Pediatric patients and patients with altered mental status or communication difficulties may have 1 designated parent, guardian or significant other accompany them in the waiting and treatment areas. Special exceptions may be made by nursing unit managers or their designee based upon patient presentation or other needs, such as end-of-life care. Permitted visitors (as described above) must screen negative for COVID-19 and remain masked at all times. 

Procedural Care

Procedural Care patients may have 1 designated visitor in the Procedural Care Waiting Lounge during the procedure. However, if the patient requires admission, visitation is not permitted during the patient’s hospital stay. 

In addition, beginning Jan. 3, the hospital began restricting elective surgeries for a two-week period. 

Labor/Delivery Unit and Neonatal and Pediatric Units

1 designated visitor is allowed during the duration of a patient’s hospital stay. 

Outpatient Services

1 designated visitor is permitted during a patient’s outpatient testing or procedure. If the patient is admitted to the hospital, visitation will not be permitted. 

Our No-Visitor Policy will be in place until further notice for the safety of our patients, staff and the community. 

Get Vaccinated

The hospital continues to encourage everyone who’s eligible to get the COVID-19 vaccine, and to get the booster shot when appropriate, as that adds extra protection against the virus. With more individuals vaccinated, that will help relieve the added stress on hospitals and healthcare providers. 

Silver Cross leaders also encourage community members who think they may have COVID-19 and are experiencing only minor symptoms to call their provider first and avoid coming to the Emergency Department. The pandemic has led to longer wait times in hospital emergency departments everywhere – including Silver Cross – as patients are triaged and treated based on the severity of their condition. 

If an individual doesn’t have a provider or their provider’s office is closed, they can visit one of our urgent care centers in New Lenox and Mokena that are open 7 days a week for treatment of less serious illnesses and injuries. 

For the safety of other Urgent Care Center patients and the hospital’s Urgent Care staff, individuals with symptoms of COVID-19 who would like to be tested must go online to schedule a COVID-19 test. Visit

Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care. These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.