Silver Cross Hospital

The way you should be treated.™

Due to the increased incidence of influenza (flu) activity, the Illinois Department of Public Health (IDPH) along with the Will County Health Department have issued notification with the following temporary visiting restrictions to protect our patients, visitors and staff: 

  • No visitors under the age of 18 years will be allowed to visit 
  • Limit of two (2) visitors per room 
  • If you have a fever, cough, sore throat, vomiting and/or diarrhea, please postpone your visit until you have been symptom-free for 24 hours 
  • Patients in isolation for influenza will have visitors at the caregivers’ discretion AND must comply with wearing masks 

 We apologize for any inconvenience this may cause. However, we will keep these rules in place only until the IDPH and Will County Health Department removes the restrictions. At Silver Cross, our top priority is your Well-being and Safety.  


Frequently Asked Questions Regarding Restricted Visitor Guidelines Related to the Flu

1. Why is Silver Cross Hospital doing this now?

This safety measure was put in place in coordination with the Illinois Department of Public Health (IDPH) and the Will County Health Department to prevent the spread of influenza (flu) illness among our patients, visitors and staff. 

2. Why can’t my children come to visit?

We understand that this may cause some difficulty for you and your family. Our first priority is to ensure the safest possible environment for our patients and visitors. Frequently children are contagious before they begin showing signs of illness and are highly susceptible. Allowing this age group to visit could potentially be putting patients, visitors and children at risk. 

3. Our family is preparing for the death of a family member and would like our child, under age 18, to visit this individual in the hospital to say good bye; can any exceptions be made?

We are so sorry to hear about your loved one. We are working with patients and their families to ensure the final stages of a patient’s life are treated with respect and sensitivity. We will help you make arrangements for a child 18 years and under to visit a family member in the hospital for the last time. However, if your child has flu like symptoms we may need to make alternate accommodations (i.e. mask) to protect the health and safety of our patients and their families. 

4. My family/significant other just had a baby and we promised our kids they could see the new baby.

We are so sorry, but we will not be able to allow them to visit during this flu season. Our first priority is for the safety of your family/significant other, the new baby and all of our patients. Pregnant women and babies have been identified as high risk for the flu. Due to this high risk, we are limiting visitors per the IDPH and Will County Health Department’s directive. 

5. I have the flu and should not visit, but I need to hear the discharge instructions so I can care for my significant other or family member at home.

Thank you for letting us know you are having flu symptoms, and understand the importance of not visiting. We will speak with your significant other or family member and ask if it is okay with him/her to discuss his/her condition, and plans for discharge with you.  Once we get his/her okay to do so, and then we can explain them to you over the phone so you will have the information needed to assist him/her once discharged. 

6. We (i.e., myself and/or children) have had the seasonal flu vaccine. Can we visit a family member in the hospital?

At this time we are limiting visitors under age 18 even if they have had the flu vaccine as this does not guarantee complete protection. As a community of caregivers we want to provide the safest environment for patients and visitors. 

7. If I have flu symptoms, what should I do?  

Call your primary care doctor or 1-800-Teladoc (24/7) or go to the Silver Cross Urgent Care at 1051 Essington Rd. in Joliet for diagnosis and treatment.


Located at 1900 Silver Cross Blvd., New Lenox, IL 60451   Main Phone (815) 300-1100

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Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care.  These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.