Financial Assistance

As a not-for-profit organization, Silver Cross Hospital provides financial assistance to all eligible persons who cannot afford to pay for essential hospital services. We provide this assistance based upon the Federal Poverty Income Guidelines, and we assist in the application for all federal and state assistance programs, such as Medicare and Medicaid.

Apply for Financial Assistance

Applications for financial assistance are available by contacting our Patients Accounts department at (815) 300-7087, Monday through Friday, 8 a.m.- 4:15 p.m. or by email at This e-mail address is protected from spam. You will need to enable JavaScript to view it.

After hours, leave a message with your contact information and we will send you an application. If you’d like to speak directly to a Financial Counselor, please call (815) 300-7596.

Download a Financial Assistance Application

After completing the application, you may drop off the form at the hospital cashier's office or mail it to:

Silver Cross Hospital
Patient Accounts Dept.
1900 Silver Cross Blvd.
New Lenox, IL 60451

Your application will be reviewed and you will be notified within 14 days.

Need Assistance?

Applications for assistance are available by contacting our Patients Accounts department at (815) 300-7087, Monday through Friday, 8 a.m. - 4:15 p.m. or by email at

Financial Assistance Policy Documents


If you are in need of assistance with your hospital billing, contact a financial counselor at (815) 300-7087.

Amounts Generally Billed (AGB) Calculation

No individual determined eligible for financial assistance under Silver Cross Hospital’s financial assistance policies will be charged more for emergency or medically necessary hospital care than the Amounts Generally Billed (“AGB”) to individuals with insurance covering such care. The AGB is a percentage of Silver Cross Hospital’s full, undiscounted charges for such care. The AGB for Silver Cross Hospital is calculated as follows: (1) Silver Cross Hospital is using the 12 month “look-back method” to calculate the AGB. This method bases AGB on fully paid hospital claims with a primary payer of either Medicare fee-for-service or a commercial payer during the period of October 1st, 2020 through September 30th, 2021. (2) Silver Cross Hospital divides the sum of total payments made by those payers by the sum of total hospital charges for those claims to identify the “AGB percentage”.

Silver Cross Hospital ABG effective January 31, 2022: 36.54%.

Additional Resources

We’ve assembled additional information on financial assistance resources outside of Silver Cross Hospital.

The Will Grundy Medical Clinic provides free medical and dental services to individuals who do not have health insurance or the ability to pay for quality health care.

The Will County Community Health Center provides preventive and primary health services to the medically underserved people of Will County regardless of age, sex, color, and ability to pay.

Contact Us

If you need to speak to a financial counselor at Silver Cross, call 815-300-7087.

Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care. These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.