Updated Visitor Policy
Silver Cross Hospital is built on a model of patient-centered care, which includes and encourages the presence of visitors/support persons. To maintain patient, visitor and staff safety as well as promote patient healing, the following updates have been made to our visitor policy. These changes reflect the need for continued social distancing.
For a copy of our updated visitor policy, download this PDF now.
When entering Silver Cross, visitors must complete a health screening, receive a temperature check, and cleanse their hands with antibacterial foam. Any support person who screens positive will be unable to visit and will be directed to their primary care physician for guidance and care. Anyone with serious symptoms will be directed to the Emergency Department.
All visitors 16 years of age or older coming into the hospital and/or hospital areas are encouraged to bring their own face mask (surgical/cloth). If you do not have a mask, we will provide one. Visitors will be required to wear a mask that covers their nose and mouth upon entry and keep it on at all times while at the hospital without exception.
Food and Beverages
All food and beverages must be consumed before entering the hospital and/or in the Seasons Dining Room on the lower level (while adhering to social distancing) to assure that a mask can be in place at all times in patient care and common areas.
To continue to support the benefits of social distancing, visitors are not able to gather in lounges or in the lobby at this time.
Emergency Department patients who do not test positive for COVID-19 are permitted one dedicated visitor who screens negative and is asymptomatic. If the patient is admitted, the visitor will be directed to the main lobby by our Emergency Department staff to receive a visitor pass as the inpatient visitor policy allows and between the hours of 6 a.m. and 8 p.m.
Outpatient Services patients may have one dedicated visitor who screens negative and is asymptomatic accompany them for a test. The visitor must remain in the designated waiting area at all times and be appropriately masked and socially distanced.
Patients having a procedure or surgery on the Procedural Care Unit may have one dedicated visitor accompany them. This individual must remain in the designated waiting area at all times and be masked and socially distanced. If the patient is admitted, arrangements will be made to accommodate the visitation as the inpatient visitor policy allows.
Labor & Delivery
While in Labor and Delivery, patients may have one dedicated visitor of choice who screens negative and is asymptomatic (same person).
Neonatal and Pediatric Units
The family of each neonate and pediatric patient is welcome to name up to two primary caregivers who screen negative and are asymptomatic for the duration of the hospital stay. We ask that, as much as possible, only one primary caregiver be present in the hospital at any one time.
Hospital inpatients who do not test positive for COVID-19 are permitted one visitor who screens negative and is asymptomatic. Inpatient visitation hours are 6 a.m. to 8 p.m. daily. Visitors must remain in the patient’s room (including for use of the patient’s bathroom) but will be allowed to go to the dining room for meal consumption while adhering to social distancing. * If you need the nurse, please push the nurse call light or call the nurse's phone number as indicated in the room.
**Special exception for patients on contact/enteric precautions: visitors must use public restrooms.