Silver Cross Hospital

The way you should be treated.™

As a patient, you have the right to respectful and considerate care. In addition, there are specific rights and responsibilities you have during your hospital stay.

You Have the Right to:

Be informed of the hospital’s rules and regulations as they apply to your conduct.

Expect privacy and dignity in treatment consistent with providing you with good medical and psychiatric care.

Receive considerate, respectful care at all times and under all circumstances.

Expect prompt and reasonable responses to your questions.

Know who is responsible for authorizing and performing your procedures or treatments.

Know the identity and professional status of your caregivers.

Know what patient support services are available, including access to an interpreter if language is a problem.

Have access to your medical records according to hospital policy.

Be informed of the nature of your condition, proposed treatment or procedure, risks, benefits and prognosis, and any continuing healthcare requirements after your discharge in terms you can understand.

Be informed of medical alternatives for care or treatment.

Refuse treatment, except as otherwise provided by law, and to be informed of the consequences of your refusal.

Receive access to medical treatment or accommodations regardless of race, sex, color, creed, sexual orientation, including pregnancy, gender identity and sex stereotype, national origin, religion, limited English proficiency, disability or sources of payment.

Know if the medical treatment prescribed for you is for experimental purposes and to give your written consent to participate if you choose.

Participate in the decision-making process related to the plan of your care including services you are receiving and the composition of the service delivery team.

Have access to professionals to assist you with emotional and/or spiritual care.

Exercise your cultural values and spiritual beliefs as long as they do not interfere with the well-being of others, or the planned course of any medical care.

Participate in the discussion of ethical issues that may arise.

Express concerns regarding any of these rights in accordance with the grievance process without fear of retaliation. Formal grievances will be acknowledged within two days and results within seven days.

Formulate advance directives and appoint a surrogate to make healthcare decisions on your behalf, to the extent permitted by law.

The right to considerate and respectful care in a safe setting free from any type of abuse, harassment, retaliation, neglect, financial or other exploitation.

Be provided care in a safe environment. As a result, weapons, contraband and alcoholic beverages are not allowed in the hospital. The hospital reserves the right to search a patient’s room and personal belongings upon reasonable suspicion or cause, and may confiscate and dispose of items as appropriate, including notification to law enforcement authorities.


Silver Cross has been recognized as one of America’s Most Customer Friendly Hospitals by the American Alliance of Healthcare Providers by focusing on patient satisfaction. If you have concerns about the care you or your family member received, we encourage you to speak with a member of our management staff. If you feel that your issue wasn’t resolved, call the operator (at 0) who will connect you with the appropriate department.

If, after you have exhausted all hospital resources, your concern has not been addressed to your satisfaction, you are free to contact:

The Joint Commission Office of Quality and Patient Safety at 800-994-6610 or email patientsafetyreport@

Or, IDPH Central Complaint Registry, 800-252-4343,

You Are Responsible for:

Providing accurate and complete information to your healthcare providers about your present and past medical conditions and all other matters pertaining to your health.

 Reporting unexpected changes in your condition to your healthcare providers.

Informing your healthcare providers whether or not you understand the plan of care and what is expected of you.

Following the treatment plan recommended by your healthcare providers.

Keeping appointments and, if you cannot, notifying the proper person.

Knowing the consequences of your own actions if you refuse treatment or do not follow the healthcare providers’ instructions.

Being considerate of the rights of other patients and hospital personnel, and to follow hospital policy and regulations regarding care and conduct.

Fulfilling your financial obligations to the hospital as promptly as possible.

Informed Consent

The process of Informed Consent entitles you to complete information concerning the course of treatment, risks, benefits, and possible alternatives, providing an opportunity for you and/or your family to ask questions and participate in decisionmaking about your care. These are questions best answered by your physician. Be advised, all physicians are independent contractors and are NOT employed by the hospital.

At the time you are admitted, you or your authorized representative must sign a form to acknowledge that you had an opportunity to have enough knowledge to make a good decision about care and treatment. This form becomes a permanent part of your medical record at the hospital.



Located at 1900 Silver Cross Blvd., New Lenox, IL 60451   Main Phone (815) 300-1100

© Copyright 2018  Silver Cross Hospital. All Rights Reserved.



Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care.  These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.